Here are three conceptual scenarios we put up for the Microsoft Design Expo 2007, an international design competition. The theme is 'Health and Wellness' and we focus on the experience of hospitalizations for children of 3 to 6 years of age. The general problem is that the hospitals put too little focus on the wellbeing of their patients and firstly try to maximize their efficiency and, profit. Also, patients are still treated mainly as disfunctioning bodies and their minds are neglected, thus showing in a sense a Descartian, dualistic way of thinking behind Western health care. This should change!
We conducted observational as well as contextual research in the case of tonsillectomies and did expert interviews, which brought us to the following VERY preliminary concept directions for experience design. Also we did literature reviews, and currently we are comparing health care in different Western countries.
So....Let's make hospitals a better place!
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